How we keep Ventures Away safer for guests and hosts. Typical response time for reports and contact requests: within 1–2 business days.
Upload an ID document so guests and hosts can trust your profile.
Go to verificationOn any listing page, use Report this listing if you see inaccurate info, scam risk, safety issues, or prohibited content. Our team reviews open reports in admin.
Refunds follow the listing cancellation policy (Flexible, Moderate, or Strict).
View cancellation policiesIf a booking went wrong (refund, listing mismatch, conduct, payment), open a dispute from your trip or Disputes page. We review within 1–2 business days.
My disputesNeed help with a booking, payout, or account issue? Message us and we aim to reply within 1–2 business days.
Contact us