Trust & Safety

Trust & Safety

Identity verification, reporting, cancellations, disputes, and support — so guests and hosts can book with confidence.

Verify your identity

Upload an ID document so guests and hosts can trust your profile.

Go to verification

Report a listing

On any listing page, use Report this listing if you see inaccurate info, scam risk, safety issues, or prohibited content.

Cancellations & refunds

Refunds follow the listing cancellation policy (Flexible, Moderate, or Strict).

View cancellation policies

Disputes

If a booking went wrong, open a dispute from your trip or Disputes page. We review within 1–2 business days.

My disputes

Contact support

Need help with a booking, payout, or account issue? Message us — we aim to reply within 1–2 business days.

Contact us