Welcome to Ventures Away. The privacy of our users is our priority. This Privacy Policy details how we collect, use, share and protect your personal information when using our platform (website, mobile application or any other associated services).
By using Ventures Away, you agree to this Privacy Policy. If you do not agree to it, please do not use our platform.
1. Information We Collect
We collect personal and non-personal information to operate our platform and improve our services.
1.1. Information Provided by the User
When you register or use our services:
• Personal identification: Name, address, email, phone number.
• Payment information: Credit/debit card information (processed by third parties) or bank accounts.
• Identification documents: Passport, driver's license or other documents required for verifications.
• Preferences: Account settings, accommodation preferences, and communications.
1.2. Automatically Generated Information
When you use our platform, we collect:
• Usage Data: Pages visited, time on the platform, actions taken.
• IP address and geographic location.
• Device Information: Device type, operating system, browser, and version.
• Cookies and similar technologies: For analytics, personalization, and advertising.
1.3. Third-Party Information
We may receive information from:
• Social networks: If you log in with your Facebook, Google, or similar account.
• Identity verification partners: To prevent fraud or check backgrounds.
• Marketing providers: Data about your interests to personalize our offers.
2. How We Use Your Information
2.1. Provision of Services
• Process reservations, payments, and refunds.
• Facilitate communication between hosts and guests.
2.2. Compliance and Security
• Verify identities and backgrounds as necessary.
• Prevent fraud, abuse, and illegal activities.
• Comply with legal, tax, and regulatory requirements.
2.3. Personalization and Analytics
• Personalize your experience, including recommendations of properties and services.
• Analyze user behavior to improve our platform.
2.4. Marketing and Advertising
• Send promotional emails, surveys, or updates.
• Display personalized ads on the platform or third-party sites.
Note: We will only send marketing communications if you have given your consent.
3. How We Share Your Information
3.1. With Other Users
• We share relevant information with hosts or guests to facilitate reservations and stays.
3.2. With Service Providers
• Payment providers, identity verification, cloud services, and data analytics.
3.3. Due to Legal Obligations
• We will share information if required by law, regulation, or legal process, such as a court order.
3.4. In the Event of Corporate Changes
• If Ventures Away merges, sells assets, or is acquired, data may be transferred as part of the business.
4. Use of Cookies and Similar Technologies
4.1. What are Cookies
Cookies are small files stored on your device that help us improve your experience.
4.2. Types of Cookies Used
• Essential: For the operation of the site (logins, security).
• Analytics: To measure performance and analyze traffic.
• Advertising: To personalize ads.
4.3. Cookie Management
You can configure your browser to reject or delete cookies. However, this may affect the use of certain functions.
5. Data Retention
5.1. Duration of Retention
• We retain your personal data only as long as necessary to:
o Comply with legal obligations.
o Resolve disputes.
o Provide our services.
5.2. Data Deletion
• You can request the deletion of your personal data by sending us an email to support@venturesaway.com
6. User Rights
Depending on your jurisdiction, you have the following rights:
6.1. Access and Rectification
Request access to your data or correct errors.
6.2. Deletion
Request the deletion of your personal information, except under legal obligations.
6.3. Data Portability
Obtain a copy of your data in a structured format.
6.4. Objection and Restriction
Restrict or object to the processing of your data, especially for marketing.
6.5. Withdrawal of Consent
If you have given consent for any processing, you may withdraw it at any time.
7. Data Security
7.1. Protection Measures
• SSL encryption for transactions.
• Server protection through firewalls and secure authentication.
• Periodic audits to detect vulnerabilities.
7.2. Notification of Breach
• In the event of a security breach affecting your data, we will notify you within a reasonable time as required by law.
8. International Data Transfers
If you use our platform from outside of Puerto Rico, your data may be transferred to and processed on servers located in other jurisdictions. We ensure that these transfers comply with applicable data protection laws.
9. Children's Privacy
Our platform is not intended for minors under the age of 18. We do not intentionally collect personal information from minors.
10. Changes to This Privacy Policy
We reserve the right to update this policy at any time. Changes will be posted on the platform and, when required, 30 days' notice will be provided.
11. Contact
If you have questions or concerns about this policy or how we handle your personal data, please contact us: