Frequently Asked Questions (FAQ)

1. Frequently Asked Questions for Guests
Bookings and Payments
1.1. How do I make a reservation on Ventures Away?
To book a property:
1. Create an account on our platform.
2. Search for the property that suits your needs.
3. Select the dates of your stay and confirm your payment.
1.2. What payment methods do you accept?
We accept credit cards, debit cards, and other local or international payment methods based on availability.
1.3. When is my reservation confirmed?
Reservations are automatically confirmed if the host has the "instant booking" option enabled. In other cases, the host must accept it within 24 hours.
Modifications and Cancellations
1.4. Can I modify the dates of my reservation?
Yes, as long as the host allows it. You can request changes from your profile in the "My Reservations" section.
1.5. What is the cancellation policy?
Cancellation policy varies by property. Check the "Policies" section of the listing before confirming your reservation.
Stay & Experience
1.6. What do I do if I find a problem at the property?
Notify the host through the platform within the first 24 hours. If it's not resolved, contact Ventures Away's support team.
1.7. Can I bring pets?
This depends on the host's policies. Look for the "pet-friendly" icon on the property listing.

2. FAQs for Hosts
Listing Properties
2.1. How can I list my property?
1. Sign up as a host.
2. Complete your property profile with photos, descriptions, and policies.
3. Set your pricing and availability.
2.2. What types of properties can I list?
You can list houses, apartments, villas, private rooms, and unique spaces like cabins or treehouses, as long as they meet habitability standards.
Payments and Fees
2.3. How and when will I receive my payments?
Payments are processed within 24 hours of the guest's check-in and transferred to the payment method set up in your account.
2.4. What fee does Ventures Away charge?
We charge a fee for each confirmed reservation. This amount is automatically deducted before processing your payment.
Cancellations and Issues
2.5. What happens if I need to cancel a reservation?
Canceling a reservation may incur penalties, such as additional fees or reduced visibility of your listing. We recommend doing so only in extreme cases.
2.6. What do I do if a guest causes damage to my property?
Document the damage with photos and submit a report through the platform within 72 hours of the guest's check-out.

3. Security and Privacy
3.1. Is my information secure on Ventures Away?
Yes, we use advanced security protocols to protect your personal and financial information.
3.2. How can I report suspicious behavior?
You can report suspicious users directly from the platform or by contacting the support team.

4. Support and Contact
4.1. How do I contact the support team?
• Email: support@venturesaway.com
4.2. What do I do if I can't find an answer to my question?

Check out our knowledge base in the Help Center or send us a message directly.